Safe & Responsible Play

Company commitment

Baytree Interactive Ltd is committed to promoting responsible gaming practices and to ensuring that gambling remains a safe form of entertainment. Gambling is intended solely for adults who are of legal age in their jurisdiction. We believe that players should always remain in control of their play, and we support tools and information that help individuals recognise when their gambling habits may require attention. This policy outlines the resources, limits and support available to players who wish to manage their gaming activity responsibly.

Problem signs

Recognising the early signs of problem gambling is an important step toward maintaining control. Players should be mindful of the following behavioural indicators:

Spending more money or time on gambling than originally intended
Feeling restless, irritable or anxious when attempting to cut down or stop gambling
Chasing losses by increasing bets or returning to gamble after losing money
Neglecting work, education, family or social responsibilities due to gambling
Borrowing money, selling possessions or going into debt to fund gambling
Lying to family or friends about the extent of gambling activity

Account restriction

Players who wish to take a break from gambling may make use of voluntary self-exclusion options offered by licensed casinos. Self-exclusion allows a player to restrict their own access to gambling accounts for a fixed period, such as a number of weeks or months, or on an indefinite basis. Requests for self-exclusion can typically be made directly through a licensed operator's account settings or by contacting player support.

In addition to operator-level restrictions, national self-exclusion schemes exist that allow individuals to exclude themselves from multiple licensed gambling providers at once. These schemes are designed to provide a broader layer of protection for players seeking to limit their access to gambling across different platforms. Information about enrolling in such schemes can usually be obtained through licensed gambling operators or relevant player support services.

Gaming limits

Licensed casinos typically provide a range of tools that allow players to set boundaries on their gambling activity. These may include:

Deposit limits, allowing players to set a maximum amount that can be deposited within a day, week or month
Loss limits, capping the amount a player may lose over a chosen period
Time limits, restricting the total duration of gambling sessions
Session limits, allowing players to set a maximum length for individual gaming sessions
Reality checks, which provide periodic reminders during play showing how much time has elapsed and, where applicable, the amount wagered

These tools are generally available through the account settings of licensed gambling operators and can be adjusted or reviewed at the player's request.

Help & assistance

If you or someone you know is struggling with gambling, help is available. In Ontario, players can contact ConnexOntario at 1-866-531-2600, a confidential helpline offering information and support related to problem gambling. Other provinces may offer their own dedicated helplines, and players are encouraged to seek out local support services where available.

Anonymous peer support groups also exist for individuals affected by gambling, offering a space to share experiences and receive encouragement from others facing similar challenges. These groups can often be found through a general search or by asking local community health services for guidance.

Contact us

For responsible gaming inquiries, please contact us at [email protected].